Terms of Service

Overview

Welcome to Maysie London. In these Terms, "we", "us" and "our" refer to Maysie London. We operate this website and online store, including all content, tools, products and features available through it, to provide you with a curated shopping experience (the "Services"). Maysie London is built on Shopify, which provides the platform that makes our Services possible.

The terms below, together with any policies referenced within them (these "Terms of Service" or "Terms"), set out your rights and responsibilities when using our Services.

Please take the time to read these Terms carefully. They contain important information about your legal rights, liability limitations and warranty disclaimers.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please stop using our Services.

Section 1 – Access and Account

By accepting these Terms, you confirm that you are at least the age of majority in your country or region of residence, and that you take responsibility for any minor dependents using the Services on devices under your supervision.

When using our Services, you may be asked to provide information such as your name, email address, payment details and shipping address. You confirm that all information you provide is accurate, up to date and complete.

You are solely responsible for keeping your account credentials secure and for all activity that takes place under your account. Account access may not be transferred or passed on to another person.

Section 2 – Our Products

We do our best to present our products accurately. However, colours and the appearance of items on screen may vary depending on your device and display settings.

We cannot guarantee that every product will meet your individual expectations or appear exactly as shown on the website.

Product descriptions may be updated at any time. We reserve the right to discontinue products or limit purchase quantities per customer or region.

Section 3 – Orders

Submitting an order is an offer to purchase. Maysie London may accept or decline any order at its discretion. An order is only confirmed once we send a written acceptance, and payment must be received before that confirmation is issued.

Please check your order carefully before placing it, as we may not always be able to process cancellations once an order has been accepted. If we are unable to fulfil your order, we will attempt to notify you using the contact details provided.

All purchases are subject to our Refund Policy. By placing an order, you confirm that the items are for personal use and not for commercial resale.

Section 4 – Prices and Billing

Prices and promotions may change without notice. The price applied to your order will be the one shown at the time of purchase, as confirmed in your order confirmation. Unless stated otherwise, prices do not include taxes, shipping, or any applicable customs or import charges.

Prices on our website may differ from those shown on third-party platforms. Where there is a conflict between promotional terms and these Terms, the promotional terms will apply.

You agree to provide complete and accurate payment information. By submitting payment, you confirm that: (i) your payment details are correct; (ii) you are authorised to use the payment method provided; (iii) charges will be honoured by your payment provider; and (iv) you accept responsibility for all applicable charges including shipping and taxes.

Section 5 – Shipping and Delivery

We are not liable for delays in shipping or delivery. All timeframes provided are estimates and cannot be guaranteed. We are not responsible for delays caused by carriers, customs processes, or events outside our control. Once your order has been collected by the carrier, the risk of loss passes to you.

Section 6 – Intellectual Property

All content on our Services — including brand assets, text, images, graphics, product reviews, audio and video — is owned by Maysie London, its affiliates or licensors, and is protected by applicable intellectual property law.

These Terms allow for personal, non-commercial use only. You may not reproduce, modify, distribute or transmit any content without our prior written consent. All rights not explicitly granted remain with Maysie London.

The Maysie London name, logo and related branding are trademarks of Maysie London and may not be used without prior written permission. Shopify's trademarks remain the property of Shopify Inc.

Section 7 – Optional Tools

We may provide access to third-party tools through our Services. These tools are offered on an "as is" basis, without warranties or endorsements of any kind. We have no control over them and accept no liability for their use.

You use any optional tools entirely at your own risk. Please review the relevant third-party terms before using them. Any new tools introduced in the future will also fall under these Terms.

Section 8 – Third-Party Links

Our Services may contain links to external websites or content. We are not responsible for the accuracy or reliability of any third-party content. Visiting third-party websites is done at your own risk and we are not liable for any loss or damage that may result.

Section 9 – Relationship with Shopify

Maysie London is powered by Shopify. All purchases are made directly between you and Maysie London. By using our Services, you acknowledge that Shopify is not responsible for any part of your transactions with us. You release Shopify and its affiliates from any related claims or liabilities.

Section 10 – Privacy Policy

Any personal data collected through our Services is handled in accordance with our Privacy Policy. By using our Services, you confirm that you have read and understood it. As our store is hosted on Shopify, certain data may also be processed by Shopify and its partners.

Section 11 – Feedback

By submitting feedback, reviews or suggestions, you grant Maysie London a perpetual, royalty-free, worldwide licence to use, reproduce and distribute that content for any lawful purpose. You confirm that you own the rights to any content you submit and that it complies with these Terms. We may remove any content we consider unlawful or inappropriate.

Section 12 – Errors, Inaccuracies and Omissions

Content on our Services may occasionally contain errors relating to pricing, promotions, product descriptions or availability. We reserve the right to correct any such errors and to update or cancel orders as a result, without prior notice.

Section 13 – Prohibited Uses

You may only use our Services for lawful purposes. Prohibited uses include unlawful activity, infringement of intellectual property rights, harassment, submission of false information, spam, impersonation, and any conduct that interferes with others' use of the Services.

You may not upload malicious code, scrape or resell any part of the Services, collect other users' personal data, or attempt to compromise the security of our platform. Violations may result in suspension or permanent termination of access.

Section 14 – Termination

We may suspend or terminate your access to our Services at any time, without notice. You remain responsible for any outstanding amounts up to the date of termination. Provisions that by their nature should survive termination will remain in effect.

Section 15 – Disclaimer of Warranties

Content on our Services is provided for general informational purposes only and without warranties of any kind regarding accuracy or completeness.

Unless expressly stated by Maysie London, all Services and products are provided "as is" and "as available". We do not guarantee that access will be uninterrupted or error-free. Certain exclusions may not apply in your jurisdiction.

Section 16 – Limitation of Liability

To the fullest extent permitted by law, Maysie London and its affiliates, directors, employees and service providers shall not be liable for any indirect, incidental, punitive or consequential damages arising from your use of our Services or products, even where the possibility of such damage was known.

Section 17 – Indemnification

You agree to indemnify and hold harmless Maysie London, Shopify, and their respective affiliates from any claims, losses or costs — including legal fees — arising from your breach of these Terms, any violation of law, or your use of our Services.

Section 18 – Severability

If any part of these Terms is found to be unenforceable, it will be applied to the maximum extent permitted by law, and the remaining provisions will continue in full force.

Section 19 – Waiver; Entire Agreement

Failure to enforce any provision of these Terms does not constitute a waiver. These Terms, together with our applicable policies, represent the complete agreement between you and Maysie London and replace all prior understandings.

Section 20 – Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent. Maysie London may assign these Terms freely.

Section 21 – Governing Law

These Terms are governed by the laws of the jurisdiction in which Maysie London is headquartered. Both parties submit to the jurisdiction of the relevant courts.

Section 22 – Headings

Section headings are included for ease of reference only and do not affect the interpretation of these Terms.

Section 23 – Changes to Terms of Service

The most current version of these Terms will always be available on this page. We reserve the right to make changes at any time. Continued use of our Services after any update constitutes your acceptance of the revised Terms.

Section 24 – Contact Information

Company name: A.H.M. Ventures (operating as Maysie London)
Chamber of Commerce number: 94666415
VAT Number: NL005099817B83
Address: Romeinseweg 53, 6135JA Sittard, The Netherlands

Our customer service team is available during the following hours:
Monday to Friday: 9:00 AM to 5:00 PM (GMT)
Saturday and Sunday: Closed

Phone: +44 7447 192077
Email: info@maysielondon.com