FAQs

Got questions? We have got you covered.

What is your return policy?

You have 30 days from the receipt of your order to request a return. Items must be unworn, unwashed, and in original condition with all tags and packaging intact. Contact us at info@maysielondon.com to initiate a return. Once your return is received and passes our quality check, your refund will be issued within 10 business days.

How long does delivery take?

Orders are typically delivered within 6 to 11 business days (Monday to Friday). You will receive a tracking number by email once your order has been dispatched.

Do you offer free shipping?

Yes! We offer free shipping on all orders within the United Kingdom. No minimum spend required.

How do I track my order?

Once your order is dispatched, you will receive a confirmation email with your tracking number. You can also visit our Track Your Order page.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit SSL encryption.

How can I contact you?

Email us at info@maysielondon.com. Our team is available Monday to Friday, 9:00 AM to 5:00 PM (GMT). We aim to respond within 24 hours.